3 Monkeys Nursery – Business Policy
When you purchase from 3 Monkeys Nursery, you acknowledge that you have read, understand, and agree to the policies outlined below. We appreciate your support of our farm. This policy exists to provide transparency, set clear expectations, and minimize confusion so we can focus on growing and delivering high-quality plant material.
Legal Disclaimer
All products sold by 3 Monkeys Nursery are agricultural products subject to natural variation. We make no guarantees beyond those expressly stated in this policy. By purchasing, you assume all inherent risks associated with growing live plant material. Liability is limited to the original purchase price of the product only. Under no circumstances shall 3 Monkeys Nursery be liable for consequential, incidental, or indirect damages.
Dahlia Ordering
Dahlia tubers are sold as singles, not clumps. Rooted cuttings are sold and shipped separately due to different handling requirements.
Cancellations
Orders are final. Approved exceptions may incur a 20% restocking fee. Change-of-mind cancellations are not accepted.
Shipping & Risk Transfer
Shipping costs are the buyer’s responsibility. Once an order leaves our property, responsibility transfers to the carrier. Buyers assume all transit-related risks and must file claims directly with the carrier.
Tuber Positivity & Viability
All viable tubers are worthy. Shape, size, or cosmetic differences do not affect growth potential.
Some varieties wake slower than others. Improper handling leading to rot is buyer responsibility.
Issues & Blind Tubers
Issues must be reported via email with documentation within 24–48 hours. Verified blind tubers are handled by us and may require return for confirmation prior to replacement, refund, or credit.
Grower Responsibility
Post-delivery care, soil inputs, pest control, and cultural practices are the buyer’s responsibility. Issues arising from grower conditions are not warrantable.
Conduct & Communication
Professional and respectful communication is required. Public attacks or slander result in forfeiture of resolution and exclusion from future sales.
Closing
Thank you for supporting 3 Monkeys Nursery. We wish you a productive and successful growing season.
Customer Acknowledgement Statement
By completing this purchase, I acknowledge that I have read and agree to the 3 Monkeys Nursery Business Policy. I understand that all tubers and live plant materials are agricultural products subject to natural variation. I accept responsibility for shipping risks once my order leaves the farm, agree that orders are final, and understand that grower practices and post-delivery care are my responsibility. I agree to contact 3 Monkeys Nursery directly with any concerns within the stated timeframes.
3 Monkeys Nursery – Frequently Asked Questions
Are tubers sold as clumps?
No. All tubers are sold as singles.
Why do some tubers look different from others?
Dahlia tubers vary naturally by variety. Shape and size do not affect viability.
What is a blind tuber?
A blind tuber lacks a viable growth eye. Verified blind tubers are our responsibility.
What if my tuber is slow to wake up?
Some varieties wake later. Do not soak or overwater, as excess moisture causes rot.
When should I inspect my order?
Immediately upon arrival. Report any issues within 24–48 hours with photos.
Do you replace damaged or lost packages?
No. Once shipped, responsibility lies with the carrier. Claims must be filed directly with them.
Can I cancel my order?
Orders are final. Rare exceptions may incur a 20% restocking fee.
What growing issues are covered?
We guarantee healthy, viable, true-to-type tubers at shipment. Post-delivery care is the buyer’s responsibility.
What happens if a variety becomes unavailable?
You will be refunded promptly if this occurs.
How should I contact you with a problem?
Email us directly with documentation. We cannot resolve issues through third-party complaints.